• Why is brand important when buying a portable spa?
• How important are the number of jets on my spa?
• What is a circulation pump?
• I want my spa ASAP—what are my options?
• How is the spa delivered?
• What if I want to return my spa?
• What do I do after my hot tub arrives?
• How is the spa installed and how do I prepare for installation?
• What happens if there is a problem with my hot tub?
• Where do I buy my chemicals after I get my spa?
• What if I need replacement parts for my hot tub?
• How much will my electrical bill change after my spa purchase?
• Do I need and ozonator and what are the advantages and disadvantages of having one installed in my spa?
• How often do I have to put chemicals in my spa?
• What should I expect to pay for chemicals on a monthly basis?

Q: Why is brand important when buying a portable spa?
Warranty! Warranty! Warranty! Protect your self. There are a many fly by night discount online manufactures that come in and out of business and won’t be there to help you if there is a problem with your spa. Premium Spas USA sell only spas by Leisure Bay. Leisure bay is the third largest manufacturer of spas worldwide. We are affiliated with a nationwide service network and the spas are supported by the best warranty online. This means peace of mind for you.

Q: How important are the number of jets on my spa?
The number of jets is not in any way a measure of quality! Placement of jets and relative pump power is what determines the strength and effectiveness of the “water action” in your spa. Think of it this way… if you have the same pump that drives 40 jets in one spa and 60 jets in another spa, that same flow of water will be distributed over the 60 jets reducing the pressure in each jet. The most expensive spas on the market Hot Springs / Caldera always have fewer jets that are well positioned. When you see a spa touting 85 – 110 jets! You can bet you are getting an inferior product unless they have 2 or three extra pumps.

Q: What is a circulation pump?
A circulation pump is a pump that operates while the spa is not being used so that the water is in constant motion keeping it clean and free from algae. The advantage to a circulation pump is that it uses less electricity and is very quiet. All of our Luxury Spas come with a separate circulation pump. If spas do not have a separate circulation pump than one of the jet pumps is usually a 2 speed pump and it operates as the circulation pump when the spa is not being used.

Q: I want my spa ASAP—what are my options?
PremiumSpasUSA.com guarantees delivery within 4-6 weeks. If you would like it sooner, we can expedite the shipping and delivery so that you receive your Hot Tub within 3 weeks. The fee for expedited shipping is $399.00.

Q: How is the spa delivered?
Click on the shipping and delivery page.

Q: What if I want to return my spa?
There is a 15% restocking fee plus the cost of shipping to and from your home if you choose to return the spa. Spas can only be returned in their original packaging.

Q: What do I do after my hot tub arrives?
Your spa is delivered on its side. If you choose standard delivery, your spa will be delivered to your garage or to the end of your driveway. From there you will need to arrange for your spa to be placed in its final location. Please take note of the spa’s weight and the need to have proper moving gear (dollies) to ensure that the spa is not damaged during the placement. It is completely weather proof so it is not a problem leaving the spa outside prior to installation. If you choose backyard delivery, the delivery team will place your spa in its final location. You will need to have a qualified licensed electrician install your spa. Please refer to the product manuals located on each spa detail page or the spa installation page for electrical specifications.

Q: How is the spa installed and how do I prepare for installation?
Please refer to the product manuals located on each spa detail page or the spa installation page for electrical specifications.

Q: What happens if there is a problem with my hot tub?
Premium Spas USA has the best warranty online. Refer to the warranty page to see the details. In a nut shell, give us a call, we’ll have a representative from our service network give you a call within 24 business hours in most cases and then if necessary a tech will visit your location.

Q: Where do I buy my chemicals after I get my spa?
Premium Spas USA sells and supports the BaquaSpa line of bromine and chlorine free products. You will receive a free BaquaSpa kit with the purchase of any spa. You can always buy additional chemicals through our web site or you can certainly buy chemicals at your local spa service center.

Q: What if I need replacement parts for my hot tub?
Leisure Bay stocks all the replacement parts necessary. Feel free to call us and we can help. For filters any pool and spa service business will be able to supply you with the proper items.

Q: How much will my electrical bill change after my spa purchase?
It depends where you live. In cold weather climates you can expect to pay $40-$50 per month. In warm weather climates your electrical bill will probably run approximately $20 per month.

Q: Do I need and ozonator and what are the advantages and disadvantages of having one installed in my spa?
No you definitely do not need an Ozonator. Some people who are used to utilizing traditional chlorine and bromine like to use an Ozonator as it reduces the amount of chlorine and bromine necessary to keep your spa clean. However, even with an Ozonator, you still must use some chemicals. With BaquaSpa, an Ozonator is not necessary. BaquaSpa is free from bromine and provides crystal clear chlorine free water. BaquaSpa is as gentle on your eyes, hair and skin as it is on your swimsuit and your spa itself. There is no harsh odor and the water is “soft” as can be. BaquaSpa also relieves stress by controlling bacteria longer than bromine or chlorine so you have to use it less often. Additional BaquaSpa does not affect the pH levels, so you’ll do less testing and water balancing.

If you still choose to utilize an Ozonator, all Leisure Bay spas are Ozonator ready and we would be happy to ship your spa with an Ozonator. You can also choose to use an Ozonator with BaquaSpa products.

Q: How often do I have to put chemicals in my spa?
If you choose to use BaquaSpa you can expect to treat your spa once a week.

Q: What should I expect to pay for chemicals on a monthly basis?
BaquaSpa will cost approximately $23 per month. Traditional Chlorine and Bromine will cost approximately $15 per month.